Frequently Asked Questions

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All returns are subject to store approval. Refunds must be requested within 30 days of purchase. Toys, collars, leashes, harnesses, apparel, beds and accessories must be in brand new, unused condition with all original tags and packaging fully intact. Opened treats, supplements and grooming supplies are not eligible to return. All sale and clearance items are not eligible to return regardless of condition. All footwear is not eligible to return. If a credit card was used for the original purchase, a 3% processing fee will be charged for refunds. 

Delivery services are free for orders over $95(Before Tax).  Deliveries are subject to a $20 delivery fee for all orders under $95(Before Tax). Delivery addresses need to be within our  serviceable area. 

We carry a large variety of brands in our store but realize there are many other brands and item that just won't fit in our current location. If you do not see a specific brand of food, treat, supplement or accessory you're interested in, please reach out to us to see if we can order it for you.

Currently we offer home delivery or curbside pickup only. 

Currently we deliver to all households in Glenwood Springs, Carbondale, New Castle, Silt, Rifle & Redstone